Privacy policy.
UPDATED: September 2024
Rochelle White Agency (RWA) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you about how we use and look after your personal data when you visit our website and when we provide our services to you regardless of where you visit from and tell you about your privacy rights and how the law protects you.
If you want to change the way in which we use your data or if you have a question about how your personal information is used please contact us using the methods below:
Email: emailinfo@rochellewhiteagency.com
Phone: +441908 968095 +447388 438560
The information you provide to us
RWA collects data about individuals, only within a business context. RWA treats all data which identifies an individual as Personal Data.
RWA will be what’s known as the ‘Controller’ of the personal data you provide to us, this means we control what happens to the data in our possession.
When you provide your information to us directly via our website, email, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with:
Your name
Your contact details including:
Your Job Title
The organisation you work for
A work related e-mail address
A work related telephone number
However, if you do business with us we may also ask for further information about you or your company including finance details.
You may also provide your information to us via another website for example LinkedIn. We do not collect any special categories of personal data.
Information provided to us by other companies
Occasionally we may contact you using personal data provided to us by other companies. We take careful steps to ensure that they have permission from you to allow us to do this. If you feel this is incorrect please let us know.
Information provided to us via cookies
Our web site uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. We only use cookies that are essential to the operation of the site or to provide a basic level of understanding about how our visitors interact with the site. We do not use third party advertising or social media cookies, we respect "do not track" and we de-personalise our tracking with Google. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site.
How we use your data
We use your personal information in a number of ways to:
provide you with the service or information you’ve requested
enable you to take part in any assessments and surveys
keep you informed and updated on relevant products you may be interested in
improve our website and the range of services and products we provide
provide you with useful information about news, events and conferences
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and communications.
You will receive marketing communications from us if you have requested information from us or entered into a contract for services from us or if you provided us with your details when you registered interest and, in each case, you have not opted out of receiving that marketing.
Third-party marketing – We will never sell your data to third parties.
Opting out
You can ask us to stop sending you our newsletters or details of our partners services at any time by following the opt-out links on any marketing or communication message sent to you,
or by contacting us at any time by emailing emailinfo@rochellewhiteagency.com
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of any contractual or legal relationship we have with you.
Disclosures of your personal data
We may have to share your personal data with relevant third parties for the operation of your contract with us, for example with Associates and Contractors who provide such services to us.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Keeping your personal information up-to-date
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.
However when we are communicating with you regarding products and services you may be interested in receiving from us in the future our basis for processing is our "legitimate interest" as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life. You will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.
International transfers
We do not transfer your data outside the European Economic Area.
What to do if you have a complaint
If you have a complaint please contact us at emailinfo@rochellewhiteagency.com and we will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 29/08/2023
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see these below.
If you wish to exercise any of the rights, please contact Rochelle White Agency, Milton Keynes
No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.